ITIL Continual Service Transition
"The primary objective of Service Transition is the development and improvement of capabilities for transitioning new and modified services into operation."
or
Push a change into production without burning the house down.
- Pick the longest answer.
Four Phases of release and deployment management
- Planning
- Build and test
- Deployment
- Review and close
- Service Knowledge Management System (SKMS)
- Configuration Management System (CMS)
- Configuration Management Database (CMD)
- Known Error Database (KEDB)
- Configuration Management System (CMS)
- Releases are defined as
- Minor
- Major
- Emergency -
- Service Asset and Configuration Management (SACM)
- Ensure releases into controlled environments and operational use are formally authorized.
- Configuration Item (CI) - A service asset that needs to be managed in order to deliver an IT service.
- Remediation Planning - Planning the actions to be taken to recover after a failed change or release.
- Definitive Media Library (DML) - A secure library for authorized versions of software
- Releases are defined as - Minor, Major and Emergency
- Emergency Change - The change is intended to repair an error in an IT service that is negatively impacting the business to a high degree.
- Resolution of a major incident
- Operational Repair
- Implementation of a Security Patch
- NOT responsible for
- Detailed planning of the build, test and deployment of individual changes or releases.
- Change Management Scope
- Processes and Documentation
- Release Policy - Exit and Entry criteria for the release.
- Knowledge Management - gather, analyze, store, share, use and maintain knowledge, information and data
- Difference between standard and normal change.
- Standard Change is pre-authorized
- Normal Change is anything that is not a standard or emergency change. Urgently needed, because of poor planning or sudden changes in business requirements.
- Change with Major risk initiated - Through Service Portfolio Management (SPM) with a change proposal.
- Park of SKMS - all
- Change Model - all
- Only authorized changes are made - SACM
- Maintain knowledge - Knowledge Management
- Included in the scope of change management - all
- Transition objectives - all
- Urgent change - normal change.
- Which policy defines the following? - Release Policy
- Lifecycle Stages
- Following included in scope of change management? - All of the above
- Before chartering new anything - Change proposals, not RFCs
- Critical elements of a standard change? - Defined trigger to initiate change.
- Change Management NOT
- knowledge transfer.
- Short, Medium, Long term - Where do we want to be?
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Parent Article: ITIL Foundation Certification